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COVID-19 (Coronavirus) - Updated Safety Procedures for "Reopening"

To our valued clients,

COVID-19 has changed the way everything is working right now, and Bellalago Veterinary Hospital has not been an exception.  We have been exhaustively working to ensure that we are here and able to provide your pets the veterinary care they need.  To that end, we’ve had to adopt some temporary procedural changes to ensure that everyone is safe – you, our patients, and our team!

Curbside Concierge Service - When you come for your appointment or to purchase medications and diet, please stay in your car and call to alert us to your arrival (407-847-0802).  A team member will bring your diet, medications, or supplements out to you and collect your payment at your car.  If your pet has an appointment, a nurse will meet you at your car to receive your pet.  Your veterinary team will take your pet’s paperwork, medical history, discuss findings, and treatment options at your vehicle or using FaceTime or Skype while we examine your pet.  Pets may also be dropped off for their appointment if that is more convenient.  Once the appointment is completed, we will take payment as needed (right at your vehicle!) and you and your pet will be on their way. 

Enhanced Cleaning & Disinfection – As an AAHA-accredited hospital, we already met the industry’s highest standards in cleaning.  We’ve stepped up these already industry-leading protocols to further ensure safety.  Our hospital uses human-hospital grade cleaners to clean all surfaces, door handles, clipboards, pens, and other items that are handled in addition to our normal cleaning protocols.

Handwashing – Our team has always washed their hands before and after handling any pet.  Our team is now washing our hands even more often!  In addition, our team is using hospital-grade jellied alcohol and dispensers have been set up throughout the hospital to ensure that our team can disinfect their hands frequently. 

Team Health Screenings – We check our team’s temperature and for symptoms at the start for each shift.  We continue to monitor our team throughout the day for any symptoms of illness.

Client-Exposure Questions – We screen clients to identify if there is any risk of the client or their pet exposing us to COVID-19.  By following this CDC recommendation, we’re able to better protect against possible animal transmission of COVID-19 (called SARS-CoV-2) and better conserve PPE.

Personal Protective Equipment (PPE) – Our team is required to wear facemasks whenever within 6 feet of another person.  We also require them to use PPE in accordance with CDC and AAHA recommendations.  Veterinary hospitals have had great issues getting adequate PPE as it has been all allocated for human need.  By practicing these measures, we’re able to ensure that PPE is not wasted!

Know that we are taking every possible precaution to ensure the safety of our team, our clients, and the animals under our care. If you have any questions, please feel free to contact us at 407-847-0802 or [email protected]. Thank you for your understanding and cooperation, and we hope to return to normal operations as soon as possible.

The Team at Bellalago Veterinary Hospital

Location

Find us on the map

Office Hours

Special Hours to Keep Serving your Pets Safely!

Monday:

9:00 am-6:00 pm

Tuesday:

9:00 am-6:00 pm

Wednesday:

9:00 am-6:00 pm

Thursday:

9:00 am-6:00 pm

Friday:

9:00 am-6:00 pm

Saturday:

9:00 am-6:00 pm

Sunday:

Closed

Testimonials

Read What Our Clients Say

  • ""I absolutely love Bellalago Vet. I have taken all three of my cats there and have not had any problem. They are very accommodating with their appointments and get back to me within 24 hours if I have any concerns or questions. Excellent Vet and Hospital.""
    Amanda N.
  • ""Caring and affordable healthcare. Great with dogs and my cats. Fair prices and knowledgeable vet and staff. Goes the extra mile when they are sick.""
    Dawnita B.
  • ""Absolute gems at this hospital. They love your pet just like it's their own. A little on the pricey side but definitely worth it.""
    Natalie L.
  • ""I have to say that this team is absolutely outstanding! Honestly, please know that you all do an amazing job at what you do and your care, compassion and help towards the animal community is truly inspiring. I happen to know Jim has been amazing to me on multiple occasions. Please know that all the work that you do is truly meaningful and appreciated by very many people. You guys are ROCKSTARS!!!""
    Maria P.
  • ""Their the best veterinarian in this area ,and their like a family ,they treat your fur babies like if they are theirs and they have great prices""
    Evelyn C.
  • ""Whatever animal you bring to this Veterinary I'll tell you this they are in safe hands these people are wonderful the staff the doctor very respectful and very understanding explain everything to you in detail I cannot imagine bringing my dog and a place house well worth the trip wherever you're coming from.""
    Luis P.
  • ""Thank you so much for everything you do. We love and trust you with both of our fur babies. Lilo is especially familiar and enjoys going on rides to visit you guys which is a testament to how well you treat her. Thank you guys!!""
    Ronnie H.
  • ""Your veterinary hospital is, hands down, the very BEST animal hospital I’ve ever encountered.
    In all of these years, in all of these places of residence, I have never found and used the services of a veterinary clinic or hospital quite like Bellalago Veterinary Hospital.""
    Linda R.
  • "We have been going to Bellalago Veterinary Hospital for 2 years now. They simply are the best! Dr. Young and staff, are all very caring and knowledgeable. I love the wellness packages that they offer, too."
    Jennifer B.
  • "This Veterinary hospital treated my dog Sofia great. Love the customer service from when we walked in until we walked out, we were treated very well. You can tell that everyone from the receptionist to the nurses love their jobs. The doctors were also great explained everything to us and even called us after my dog had surgery to let us know how she did. I will keep taking my dogs here."
    Yamaris R.